Thoughts & Ideas

One of my favorite quotes from the Dalai Lama is: “When you talk, you are only repeating what you already know. But if you listen, you may learn something new.” This is a nugget of wisdom that was reinforced early in…

Incivility seems to be rampant today.  A December 2016 article in the McKinsey Quarterly reported that incivility is rapidly rising, with more than 62% of employees reporting being treated rudely (crude language, insults, put-downs) by colleagues at least once per month. I suspect…